April 2023 – March 2024 Tenant Satisfaction Measures

  1. Vine Housing Co-operative (“the Co-op”) is publishing Tenant Satisfaction Measures (TSMs) for 1 April 2023/31 March 2024. We are publishing TSMs in line with the guidance published by the Regulator of Social Housing.
  2. To develop the TSMs, the Co-op:
    1. Conducted an anonymous tenant perception survey. The Co-op contacted all members via email asking them to complete the survey. This survey was conducted between July and October 2023 using Google Forms. 32 responses to the survey were received. This represents a response rate of approximately 40% of the then number of tenants at the time the survey was conducted.
    2. Used management information to develop TSMs. This draw on information provided by various sub-groups of the Co-op.
  1. The Management Committee of the Co-op agreed in 2023 that this information would be published on the Co-op’s website, in line with the requirement by the Regulator of Social Housing. Information will be provided directly to the Regulator if requested.
  2. Information is provided below for each of the TSMs.
  3. Outcome percentages are summarised at the end of the report

 

Report compiled by P&PR members Josh Vuglar and Jodie Boyd Nov 2024

TSMs are reported on every 2 years in line with the guidance published by the Regulator of Social Housing. 

The next TSM survey is due to be carried out for April 2025 – March 2026

Tenant Satisfaction Measures pdf